Please review our frequently asked questions. If you have any questions on our policies, procedures, or anything else that may not be answered here, feel free to contact us.
What are your hours?
Monday – Friday: 7:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
Sunday: 9:00am – 10:00am & 4:00pm – 6:00pm
Check-Out Time is 12:00 (Noon) daily. We work just like a hotel: If you pick up by 12:00 (Noon) there's no charge for that day. If you pick up after 12:00 (Noon), we start the charge for the next day.
Due to limited hours, we do not give tours on Sundays. Saturday tours are given between 10:30am – 1:00pm, and an appointment is preferred.
What vaccinations (shots) are required for my dog?
We require the following vaccinations for your dog:
- DHLPP - After the puppy series and 1-year booster, every 3 years (until age 7). We will accept your veterinarian's recommendation as long as it is within the AAHA/AVMA guidelines. Puppies must have at least 2 shots of the puppy series.
- Rabies - After the puppy shot and 1-year booster, every 3 years.
- Bordetella – Every 6-12 months, per your vet's recommendation.
We require shot records and strongly recommend giving the vaccinations at last 4 days prior to your check-in date. Besides giving the shots a chance to begin working, they can cause light symptoms.
What vaccinations (shots) are required for my cat?
We require the following vaccinations for your cat:
- FVRCP – After the kitten series and 1-year booster, every 3 years (until age 7). We will accept your veterinarian's recommendation as long as it is within the AAHA/AVMA guidelines. Kittens must have at least 2 shots of the kitten series.
- Rabies – After kitten and 1-year booster, every 3 years.
- Feline Leukemia
Can I bring my pet's bedding or toys while they stay with you?
We are your pet's "resort," so room service will supply the linens and laundering! We prefer using our own bedding and cots, but you may bring a small blanket or towel that is machine washable. Please write your pet's first and last name on it and we will make every effort to return it to you, but cannot be responsible for lost or damaged blankets or towels. Please do not bring large blankets or pet beds. Cloth toys should also be marked and machine washable. The same effort will go into caring for them, but please leave their irreplaceable toys at home.
What is your flea & tick policy?
We guarantee pets will go home with no fleas or ticks. To accomplish this, all pets are given a pre-entrance and pre-exit exam. During this exam, we also check for signs of other possible problems, but please know this is not a vet exam. If we do find fleas or ticks upon arrival, a bath is given automatically. This bath will cost $10.00 less than their regular bath price but does not include the usual grooming extras. A Capstar ($7.00) may also be necessary at our discretion.
What do I need to know about my pet returning home after their stay?
Don't feed or give too much water to your dog for about 2-3 hours after arriving home. They may act hungry from excitement or thirsty from panting, but food or water at this time could cause an upset stomach.
When your cat arrives home, keep them inside for a few hours to adjust to being home before they roam.
Can I bring my pet when I take a tour?
If coming to tour our facility, please do not bring your pet with you, as we do require shot records and our pre-entrance exam even for a quick visit.
What if I need to change my reservation?
Once you've made a reservation, if your plans change, PLEASE let us know as soon as possible. Over busy holidays and during the summer, we may have to turn others away when we are holding a place for your pet. If you give us as much notice as possible for your cancellation, we (and whoever gets your place) will appreciate it. It is also important to let us know if your pet will be arriving the next day instead, so we don't give your reservation away if you do not show up on the reserved start day. A deposit may be required for reservations during busy season.
What is important for you to know about my pet?
Is your dog afraid of thunder? Is heartworm prevention or other medication due while they're here? Please let us know these types of things. You may want to make a list and bring it with you so you don't "forget what you meant to say" when you get here! Be confident when you leave your pet. They pick up on your feelings, so "don't worry...be happy," and they will be, too!