What is PCSA?
PCSA is the nonprofit trade association for pet care professionals. Founded in
1977 by a group of concerned individuals within the boarding kennel industry, PCSA now unites almost 3,000 individuals and
businesses providing a variety of pet care services throughout the United States and around the globe.
pet care provider believes that your pet deserves the most attentive, knowledgeable and conscientious care possible and that
your pet care facility should be an ethical, professional business, he or she has joined with other pet care providers across
the country who share that belief through PCSA membership.
What does PCSA do?
PCSA is dedicated
to upgrading the pet care industry and educating the public about proper pet care. All PCSA members must affirm their commitment
to quality pet care, comply with all applicable laws and ordinances, and subscribe to the PCSA Code of Ethics, which establishes
standards of conduct in all aspects of their professional lives.
How does PCSA help upgrade the pet care industry?
First, PCSA produces and distributes monthly publications that help your pet care provider keep abreast of the latest developments
in pet care and facility management. PCSA also produces and distributes informational pamphlets and brochures and conducts
seminars that help educate the public about proper pet care. PCSA's state-of-the-art Web site offers a wealth of information
and resources including pet health tips, industry suppliers, contacts with whom you can discuss pet issues, and more.
Second, PCSA maintains a complete network of national, regional, and area representatives that provide the pet care provider
access to the combined experience of experts throughout the industry.
Third, PCSA conducts national and regional
meetings for the pet care industry, drawing speakers and exhibitors from throughout the country. Attendees not only network
with each other at these meetings, but also hear from veterinarians, suppliers, and the most respected experts in the pet
care industry on the most current topics and latest products to improve pet care service.
Finally, PCSA sponsors
a variety of professional programs that enable pet care facility operators and their staffs to increase their knowledge and
professional competence. PCSA's three-level education program covers a breadth of subjects from animal behavior and anatomy,
to animal diseases and first aid, to personnel and business management, providing the opportunity to achieve the designations
of Certified Pet Care Technician, Certified Advanced Pet Care Technician and Certified Kennel Operator. The Voluntary Facilities
Accreditation Program requires applicant facilities to meet or exceed over 200 standards of compliance in 17 areas of facility
operations. This extensive and exhaustive evaluation process distinguishes participating facilities as having met the highest
What does all this mean to me and my pet?
To you, your pet care provider's
membership in PCSA means that you are dealing with a business that is committed to professionalism and a high level of ethical
conduct. Through membership in PCSA, your pet care provider demonstrates a commitment to continued service improvement through
support of the association's educational programs and eagerness to be measured by PCSA's Code of Ethics. If you should
ever feel that your member facility has fallen short of this standard, your pet care provider encourages you to contact PCSA
for assistance. You do not have the security of this type of public commitment unless your pet care facility is an PCSA member.
To your pet, an PCSA facility means clean, friendly accommodations, exercise, a chance to see other pets vacationing
from their owners, and yet enough maintenance of the pet's routine to be comfortable and relaxed during a visit. Most
PCSA member facilities also offer a variety of other quality services, such as grooming, training, and pet supplies.
Look for the PCSA membership certificate and Code of Ethics proudly displayed in your pet care facility's office.
It's your assurance of professional care by people who love pets as much as you do, and who stand behind the PCSA Code
PCSA Code of Ethics
All PCSA member kennels subscribe to and are governed
by the following Code of Ethics. The PCSA Ethics Committee enforces this code and encourages inquiries should these standards
not be met by a member kennel.
As a member of PCSA, I recognize that, in order to fulfill my obligations to the animals
in my care, to my customers, to the pet care services industry, and to my community, both my business and personal life must
be governed by honorable standards. Therefore, I solemnly pledge:
1. To provide conscientious care for the animals
entrusted to me, being constantly attentive to their security, safety, and well being, and to place their welfare above all
other business considerations.
2. To take every opportunity to learn more about my profession and to improve my services.
3. To deal honestly and fairly with the public, and to avoid misrepresentation of my services.
4. To respect the
confidence of every customer served.
5. To place service to my customers and to the pet care services industry above
6. To avoid unfair competitive practices, any slander or defamation of my competitors, and actions
or business practices that would result in dishonor upon or distrust of my competitors or of the pet care services industry
7. To support my association, its policies and programs, and to participate as fully as possible in its
8. To be respectful of, and to cooperate with the other professions and trades which operate within the
pet industry, in every way consistent with my other responsibilities.
9. To obey all applicable federal, state, and
local laws governing animal care and business practices.
10. To operate my business in such a manner as to reflect
honor upon the pet care services industry within my local community.
11. To encourage responsible pet ownership, and
to promote, especially through the charitable programs of PCSA, an increased public awareness and acceptance of humane and
noble animal programs.